POP E-mail error

[Ceyda Topuz]

Hi,

Last week we changed our mail service provider. When I realized our Service Desk e-mails are nowhere-to-be-found , I checked our e-mail and tried to fix its e-mail protocol and mail server. As I see this error, I emptied my inbox and re-tried. But this message insisted. 

I logged out and logged in again, but still see this error. So I cannot configurate my e-mail and we're having some serious problems regarding this. We had another problem with service desk already. But to make sure that it is solved, obviously we need to configure e-mail to be able to test it. So this is urgent. Please respond as soon as possible.

[Andy Heinzer · Accepted solution]

Outlook can sometimes not show messages that are still on that mailbox.  I would recommend that you try to open that mailbox with a different mail client, such as webmail through a browser, or with a client like Mozilla Thunderbird. 

Try that first, if the mailbox is empty in the other client as well and you still see this error, I would recommend restarting JIRA to see if this helps.   It might also help to take a look at the JIRAHOME/log/ folder for the atlassian-jira.log file as well as the atlassian-jira- incoming-mail.log from around that time.    If JIRA is generating that message, it believes there are still messages on that mailbox for some reason.

[Ceyda Topuz]

Thanks Andrew! We solved this issue.

[Jack Brickey]

Ceyda, can you share the answer and 'check' it off. If Andrew's response was correct then select the check-mark.