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PAUSE TIME - Is there any report to get the total pause time for the incident.

Hi Team,

I am looking for any report which can provide me the pause time for the Service request / incident.

 

Thank you,

Vinay Dhuri

3 answers

Hi @Vinay Dhuri ,

I guess you distinguish pause time with a specific status(E.g. paused, parked). Then what you need is to get the time spent on that specific status. Status time is not a built-in functionality in Jira.

Our team at Bloompeak developed Status Time app for this exact need. Additionaly, once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).

Here is the online demo link, you can see it in action and try. Hope it helps.

Hello @Vinay Dhuri ,

I am afraid this data is not available as a ready to get report on Jira. 

The raw data is available in the history of each Jira issue but you would need to get the data from each Jira issue with a REST call and do the calculation yourself. Not an easy development I must say.

 

For a ready built solution that offers great fexibility and details, our team at OBSS built Time in Status app. It is available for Jira Server, Cloud and Data Center.

Time in Status allows you to see how much time each issue spent on each status (for example paused status) or assigned to each assignee as well as entry/exit dates for all statuses. You can calculate averages and sums of those durations grouped by issue fields you select. (For example see the average InProgress time per project and per issuetype). You can also combine statuses into consolidated columns to see metrics like AgeCycle Time, Lead Time or Total Time Waiting for Customer.

tisCloud_StatusSelection_Consolidated_output.pngtisCloud_IssueView_Chart_StackedColumn.png  tisCloud_MainPage_Chart_Pie_ExcludeMarked.png  

The app calculates its reports using already existing Jira issue histories so you don't have to modify your workflows and when you install the app, you can get reports on your past issues as well.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example see average InProgress time per project and per issuetype.)
  • Export your data as XLS, XLSX or CSV.
  • Access data via REST API.
  • Visualize data in various chart types.
  • See Time in Status data under each issue in Time in Status tab.

https://marketplace.atlassian.com/1211756

EmreT

Hi @Vinay Dhuri 

To the mentioned solution list I can add Time in status for Jira Cloud (by SaaSJet).

This tool lets you monitor time when your incident was in pause state. If there are few statuses for pause, like waiting for customer, painting or on-hold, you can use the status group feature. It lets you get the total time each ticket was in that statuses.

Hope it helps

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