Outlook out of office emails

[Jenny Thompson]

When I assign an agent in jira service desk a notification is sent to their outlook account.  If their outlook is out of office - how will the Jira service desk handle it ?  How will I know the assigned agent is not it?

[Jack]

I have not tested this but if the OOO email reply is formatted such that the issue key is in the subject of the email then the OOO reply should drive a comment. So it would be possible to leverage this on an Automation rule. You might consider assessing this option to achieve some action.