When I assign an agent in jira service desk a notification is sent to their outlook account. If their outlook is out of office - how will the Jira service desk handle it ? How will I know the assigned agent is not it?
I have not tested this but if the OOO email reply is formatted such that the issue key is in the subject of the email then the OOO reply should drive a comment. So it would be possible to leverage this on an Automation rule. You might consider assessing this option to achieve some action.
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