Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Our automation user has left. I can't select another user for project automation.

We can't select another user for project automation.

Please help me.image.png

2 answers

Hi Turbold,

Do you have other agents/admins in the project?

The automations can only run as users who are agents OR admins in the project the rule is based in.



Thanks for reply,

Yes, I am admin user in the project.

In that case it will have to be run as you or any other agents/admins.

For our instance we made a generic account that's an agent in all projects and is the account the automations run as. 

I am also having this problem.  Harry's solution does not work because the problem itself is the fact that the form does not allow you to choose from existing admins.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you