You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I am not sure if I understand access rights for organizations/customer. If I have Organization X, and under it Customer 1, Customer 2, Customer 3. If Customer 3 raises request in service desk, is it shared with Customer 1 and Customer 2?
And if they search it they will not see requests from other customers unless it was shared with them? You can see that my concern is security, we would switch to Organization/Customer, I am just afraid of data leakage between customers
Correct. where you need to place care is to not mix customers across Organizations. So, you should restrict who is responsible for adding/managing customers.
There is an enhancement request for JSD to support domains for organizations which would be nice - JSDCLOUD-4417 and there is a corresponding server issue as well. I recommend watching and voting on this issue.