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Organization Menu not Available

Prem Kumar S March 8, 2024

I activated JSM today on top JIRA Software license i had for years. I see the Organization Menu is not available under JSM. Only Customers Menu is visible. How to enable additional of Organization Menu

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Robert Wen_ReleaseTEAM_
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March 8, 2024

Hello @Prem Kumar S 

It's actually within the Customers Menu.  Once you selected Customers from the JSM project sidebar, you should see two buttons at the top right corner

Screenshot 2024-03-08 at 6.17.25 AM.png

More details are here. https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/

 

Perisic Nikola
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March 8, 2024

Oh, there it is @Robert Wen_ReleaseTEAM_ , thanks!

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Dan Breyen
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March 8, 2024

There's also the 'Customer service management' functionality that can be turned on under Project Settings / Features.

With that turned on, you will have a Customers and an Organizations menu option in your Left Sidebar menu under Channels & People.  

Here's more information on that functionality: what-is-customer-service-management 

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Perisic Nikola
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March 8, 2024

Hello @Prem Kumar S 

When you say that organisation is not available, what exactly do you mean by this?

There was a recent update on the organisation product showcase, where you can pivot between the organisations from the product choosing menu, like this:

Screenshot 2024-03-08 at 14.18.19.png

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