Organization Menu not Available

[Prem Kumar S]

I activated JSM today on top JIRA Software license i had for years. I see the Organization Menu is not available under JSM. Only Customers Menu is visible. How to enable additional of Organization Menu

[Robert Wen_Cprime_ · Accepted solution]

Hello @Prem Kumar S 

It's actually within the Customers Menu.  Once you selected Customers from the JSM project sidebar, you should see two buttons at the top right corner

More details are here. https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/

[Nikola Perisic]

Oh, there it is @Robert Wen_Cprime_ , thanks!

[Dan Breyen]

There's also the 'Customer service management' functionality that can be turned on under Project Settings / Features.

With that turned on, you will have a Customers and an Organizations menu option in your Left Sidebar menu under Channels & People.  

Here's more information on that functionality: what-is-customer-service-management 

[Nikola Perisic]

Hello @Prem Kumar S 

When you say that organisation is not available, what exactly do you mean by this?

There was a recent update on the organisation product showcase, where you can pivot between the organisations from the product choosing menu, like this: