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Organization Custom fields not showing in Organization data table

jriccardo July 14, 2023

I am creating Organization custom fields for efficiency gains but I am not able to see these custom fields in the Organization Data Table.   Am I looking in the correct table or is this still a work in progress.   Looking to build reports via ODBC using DeVart or CDATA Jira SM drivers.

 

Thanks

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Valerie Knapp
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July 17, 2023

Hi @jriccardo , thanks for your question.

As far as I can see in the documentation, Organizations in Jira Service Management don't have any attributes so I don't think it would be possible to create custom fields for them. What is it that you are trying to achieve?

Group customers into organizations | Jira Service Management Cloud | Atlassian Support

Cheers

flim November 22, 2023

It is possible to add custom fields in Organization if you enabled the Customer service management feature.

 

Screenshot 2023-11-23 100049.png

 

Manage organization detail fields 

But I cannot find a way to access the custom fields in form, queue, and filter.

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