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Option to change default message send to client when ticket is closed.

soutien_viridem_ca September 18, 2023

Hi! I need change the default massage send to the customer when a ticket closed. Where is the option. We have migrated in cloud version last Friday. I am a super administrateur. Here is our IP for our cloud support.

https://jiraloginnove.atlassian.net/jira/servicedesk/projects/SUPPORTLOG/settings/customer-notifications/template.

I speak french

Thanks in advance.

Marie-Andrée Saucier

Coordonnatrice Support TI

ma.saucier@viridem.ca

1 answer

1 vote
Esteban Diaz
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September 18, 2023

Hi @soutien_viridem_ca , 

To modify the Customers notifications such the one is triggered when the ticket is closed in your JSM project:

1) Go to Project Settings 

customer notifications1.PNG

2) Click on Customer Notifications

customer notifications2.PNG

3) Choose Edit on  the Customer Notification you want to modify ... in your case: Request Resolved

customer notifications3.PNG

4) Edit the Content and save

customer notifications4.PNG

 

I hope this has been useful to you.
I will be waiting for your comments. 😉

Cheers!


Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

soutien_viridem_ca January 8, 2024

Yes, thanks a lot and have a good happy new year.

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