Opsgenie alert -> create jira issue is working, but I cannot see where to set priorities.

Haseeb Khan August 19, 2024

Alerts seem to be coming in as P1s through this particular workflow, and I'm not sure how/where to change that. Additionally, they are creating jira tickets through alert actions, but as P2s ( I have them changing priorities correctly with automation later on, but some automation we have set up does not work because of the priority level) . I want to configure what priority both the opsgenie alert and resulting ticket are set as

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Christopher Yen
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August 19, 2024

Hi @Haseeb Khan 

The available fields using the opsgenie automation is pretty limited at the moment. You can try using the "Additional fields" section

If using the ootb priority field I think it would be formatting like this

{
"fields": {
"priority": {
"name": "P1"
}
}
}

 JSON Documentation 

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