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OpsGenie - Is there a way to configure different notification settings for different teams?

We're creating multiple teams, for example a Security Team and a Backup and Recovery team. I may be a member of both teams, but depending on the Team I want my alerts differently. I want phone calls and text messages and push notifications when the Security Team gets an alert these get escalated after 5 mins, but i (and all other members) only want an email when the Backup and Recovery team gets an alert these get escalated after 16 hours and are less impactful and we can address these in the morning.

Is it possible to configure different notification settings at the team level rather than at the individual level?

1 answer

0 votes
Nick H Atlassian Team May 06, 2022

Hi @Alexander Hammond ,

It's not currently possible to configure different notification settings at the team level. We have Central Notification Templates, but there are configured on a user-role level.

I just opened a public feature request for the ability to configure CNTs on a team level. You can follow that here: https://jira.atlassian.com/browse/OPSGENIE-481

The workaround is mentioned in there as well, but I'll also outline it here:

You can configure multiple new alert notification rules that filter on the responder, and notify you through specific methods depending on the team (or responder) add to the alert at creation:

cnt1.jpgcnt3.jpgcnt5.jpg

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