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For one of the projects we have opened, because of its nature and specifics, we would like to offer the possibility of “unregistered” customers (without access to Jira) that can send their tickets via e-mail. More specifically we need:
Hi @Jira Adminski ,
This can be done by default project settings available. Go to your JSM project settings --> Email request. Add an email address.
More details in https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html
Also Change project settings --> customer permissions to allow access to customers.
"This way opened tickets to be shared automatically with other client team members"
--> For this requirement, make use of Automation in the project