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Online Portal report changes

Hi, 

 

I have setup the online portal for our customers to use and just wondered if it is possible to amend what columns are shown on the page that lists all of the tickets. Currently it only shows:

Type

Reference

Summary

Status

Service desk

Requester 

Ideally i would like to add in Priority, date raised. 

Also can reports be added to this page like the ones available on Service desk?

ThanksJira service desk.png

1 answer

1 accepted

0 votes
Answer accepted

Hi Karen,

Adding extra fields on the portal request view screen requires a plugin.

This one could do the job if you are on the cloud version of jira service desk

https://marketplace.atlassian.com/apps/1219531/ultimate-request-explorer-jsd-cloud?hosting=cloud&tab=overview

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