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One user for several Organizations

Nat M
Nat M November 15, 2021

Is it somehow possible for one external user (with one email address, no access to Jira Software, only to Service Management via Portal) to be under two or more Organizations? 

 

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Jack Brickey
Jack Brickey
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November 15, 2021

yes, a Customer can exist in multiple organizations. Are you not able to achieve this? If not please provide details of how you are attempting.

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Nat M
Nat M November 17, 2021

Was confused by an error that user cannot be added. It appeared that same account cannot be added to Organization, unless he's having disabled account in JIRA Software.

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