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On ticket creation send e-mail to a specific address

Hi,

On JSM Cloud when a ticket is created (either by an e-mail or using the JSM interface) and a custom field on the ticket, named "Team", has the value 'ABC' we want to forward the information in the Jira ticket to a specific e-mail address.

From my searching the community I see there are ways to send an e-mail to the Assignee or Reporter but cannot find examples what I'm trying to do with a separate e-mail address.

 

Thanks,
Shaun

1 answer

1 accepted

1 vote
Answer accepted
Elvir Rising Star Sep 06, 2022

Hi Shaun,

You can create a Jira automation rule (project setting -> automation)

 

Trigger = New issue

Action = Send email 

 

Hope this helps a little bit

Hi Elvir,

Thank you for your answer, we will try this out.  Glad it's so simple!

Regards,
Shaun

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