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On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers

shilpa tumma
shilpa tumma April 2, 2019

On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers. Can anyone advise?

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Alexander Bondarev
Alexander Bondarev
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April 2, 2019

Hi! 

Are you talking about issue 'creation' on portal? 

What exactly does the Customer see instead of a drop-down list?

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Henry Snijders
Henry Snijders August 6, 2019

got same issue, customers see textfield and not the list with options what a user picker should show. with admin rights I see the full list.

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Alexander Bondarev
Alexander Bondarev
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August 7, 2019

Here you can find a solution.

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Johannes Rudolf
Johannes Rudolf August 10, 2020

That was a very useful hint.

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