I want to set up email reminders for a certain time period after the ticket has been assigned/ acknowledged. As well as future reminders until the ticket is solved.
You can set up an automation rule for that.
For example, let's say you want this rule to be performed :
If my ticket is in the same state for 24 hours, I want the assignee to be reminded that a ticket has arrived. It will look like this. I let you come back to me if you have problems ;)
Hey @Clarisse Sinnot ,
As you are on cloud you can use the Automation engine to do that.
the drawback of 2. is that you need to set up multiple cycles and have an SLA breach multiple times.
For me with the addition of the "Scheduled" trigger in the Automation engine you could use that one to send out multiple reminders based on your JQL
Also, you can try SLA Time and Report. It works for Service Desk tickets and Jira Core or Software issues. This app lets you set SLA timer with goals and automated action for issues with branched time goals. These automated actions can be notification, change of status, assigned, or priority. So I think this app can help you.
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