Okta support emails are not assigned correct Reporter

Tim Peters September 2, 2020

We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actual user are in the ticket body. 


Can the body be scraped to set the user's email as Reporter instead of donotreply@okta.com?

 

donotreply.JPG

 

I would like to use the Provided address as the Reporter in the Service Desk ticket.details.JPG

 

Thanks,

Tim

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DEPLOYMENT TYPE
SERVER
VERSION
4.4.1
TAGS
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