Official Jira Definitions of Jira Service Desk

[Sabrina Watkins]

What are the official Jira Service Desk for the following below:

• Change
• Incident 
• Problem
• Service Request

Thank you!

Sabrina

[Daniel Ebers]

Hi @Sabrina Watkins

adding to the great answers of Jack and Mikael you might be also interested in the ITSM guide, published by Atlassian.

While I see the linked documentation gives a precise answer on Jira configuration the ITSM guide can give more explanatory information about the whole concept and glossary:

• What is IT Service Management (ITSM)?
  https://www.atlassian.com/itsm

In case of detailed questions, of course, Community is always a great place to come back to and ask more.

Regards,
Daniel

[Jack Brickey]

Your title seems to be requesting definitions? If that is the case you might find the following article useful - ITSM-what-are-ticket-categories 

[Mikael Sandberg]

Hi @Sabrina Watkins,

Welcome to Atlassian Community!

If you are looking for the template that has these four request type it is named IT service management.

[Sabrina Watkins]

@Mikael Sandberg  Where can I find the IT Service Management at?

Thank you!!!

[Mikael Sandberg]

You can find all the templates if you click on Projects > Create project, that will take you to the Project template screen, looking something like this: