Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Official Jira Definitions of Jira Service Desk

What are the official Jira Service Desk for the following below:

  • Change
  • Incident 
  • Problem
  • Service Request

 

Thank you!

Sabrina

3 answers

0 votes
Mikael Sandberg Community Leader Jul 07, 2021

Hi @Sabrina Watkins,

Welcome to Atlassian Community!

If you are looking for the template that has these four request type it is named IT service management.

@Mikael Sandberg  Where can I find the IT Service Management at?

 

Thank you!!!

Mikael Sandberg Community Leader Jul 07, 2021

You can find all the templates if you click on Projects > Create project, that will take you to the Project template screen, looking something like this:

Screen Shot 2021-07-07 at 11.48.08 AM.png

0 votes
Jack Community Leader Jul 07, 2021

Your title seems to be requesting definitions? If that is the case you might find the following article useful - ITSM-what-are-ticket-categories 

0 votes
Daniel Ebers Community Leader Jul 11, 2021

Hi @Sabrina Watkins

adding to the great answers of Jack and Mikael you might be also interested in the ITSM guide, published by Atlassian.

While I see the linked documentation gives a precise answer on Jira configuration the ITSM guide can give more explanatory information about the whole concept and glossary:

In case of detailed questions, of course, Community is always a great place to come back to and ask more.

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

123 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you