Have a very odd problem setting the correct spelling for a work category.
This is via work categories>Service Requests>Audio Visual Problems...
For an unknown reason the spelling of Audio has changed to Audion?
In the setting area it is correct as Audio, in the customer helpdesk it has changed to Audion?
This has only recently changed with no administrator input, running for a month or more.
Any suggestions on how to fix?
Hi @Stephen Mollison ,
so I'm a bit lost on exactly where you're going and what you're looking at. I don't see "work categories" on my projects but can navigate to Service requests. Which is not surprising given the fact that they have been so many changes and there's so many variations of new things associated with ITSM projects. I was playing around with some of my test ITSM projects but I'm not saying the same thing you are as far as navigation. Would you mind sharing full screenshots of where you're looking. I'm wondering too if you were on a TMP or CMP project?
This is the cryptic problem, the screenshot of the common requests in the portal settings area and in the Request type shows the correct spelling... when you set this and go back to the customer help desk the spelling changes. It was never set as Audion and appeared during many weeks of testing.
See further screenshots
Just found the problem which stems from the translation section - as the default is English United States and I have set English United Kingdom it created a translation for Audio as Audion which filtered through from the Request Type to the customer helpdesk.
I was accessing the portal settings from the Request type pathway where the administrator can change the header title as you referred with no luck.
I found this by chance when I was looking how to set English United Kingdom as the default language when I spotted the error.
I have now corrected this and all is well.
Thank you for your time to help.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event