Notify an specific mail when an issue is approved

[Ariane Giraud]

In our company, we need to notify the Audit department whenever a ticket is approved. 

How can this option be configured?

[Aaron Pavez _ServiceRocket_]

Hi!

That will depend. But yes you can, You need to add a Then: Send email or And: Send email.

Create or set that on any part of the automation to send an email.

Regards

Aaron

[Aaron Pavez _ServiceRocket_]

Hi @Ariane Giraud 

You can that with automation.

What Jira are you using? Software? service desk? HR? work management?

A ticket approved means there is a STATUS called approved?

Regards

Aaron

[Ariane Giraud]

HI @Aaron Pavez _ServiceRocket_ 

We have a Jira Service Desk Project with two automation running. One auto-assigns a responsible person for the issue, and once it is ready, a second automation is activated for an approval circuit.
Can a third automation be added, or must it be embedded inside the approval circuit?