I would like users to receive the notification email so they can reply directly through that email and have the reply reflect as a new comment in the jira issue.
However, even though I set the Request Participants to receive the email when the issue is created and updated, they do not receive any email.
Can I know if there is any workaround or how I can fix this? Thank you.
Hi @sophie_jim ,
Service Desk notification is not done through the notification scheme. You would need to go to customer notifications to configure the service desk notifications.
Request participants can only receive e-mail for created issues if they were add from the creation of the ticket.
Here's a documentation link regarding JSM notifications:
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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