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We are not getting any JIRA notification on our outlook. This stopped about a day ago - we thought it was our Office services but that seems be working fine with all other emails.  We do get new tickets in JIRA - but we just have to monitor the queue and go from there...

Is JIRA having issues with this or something we have to check on our end?

Thank you,

1 answer

1 vote

@cpatel -

You should check system Settings >> System and then access Outgoing Mail option to ensure it is enabled.

2022-05-11_17-35-23.png

If it is, then you can conduct a test using "Send email" option to see if you get an email from the test action.  

I would also recommend you to submit request to Atlassian Support Team (https://support.atlassian.com) to ask them for assistance since they will be able to look into the system logs for errors if any.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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