Is there a way, when a ticket is created in JSD, that ALL customers in that project automatically are sent an email notification?
Also I am having issues with a customer only able to view tickets they created, from the portal.
yes. you can go to project settings > customer notifications and enable the "Organization added" notification. Of course you need to be using Organization feature. Also, be careful here as this may not please your customers due to the potential of flooding of unwanted emails.
Thanks Jack. any thought on the other question? I would expect that I can set it up so that a customer can log into the portal and see all open tickets, not just those that they have created? I utilize other companies JSD instances and can always see the tickets my colleagues have created there as well.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events