Notifications: Send notification when task isn't moving (x days)

[Marta]

Hi there,

Could anyone confirm my unfortunate suspicion that it's not possible to Send automatic notifications when a task isn't moving?

For example:

WHEN: issue is assigned

WAIT: 2 days

IF: task status is not "done"

THEN: send notification

Thanks! :)

JIRA PAID PLAN

[Jack Brickey]

You can certainly do this using Automation. Have you attempted to do so as yet?

[Marta]

Yes, I don't see a way, that's why I asked here. Sorry for not clarifying that earlier :)

I couldn't find anything that sounds like "WAIT: X time"

[Jack Brickey]

You could do something like this...

• trigger - scheduled daily with a JQL qualifier e.g. 

  updatedDate <= startOfDay(-2) AND statusCategory != done

• conditions - as needed to qualify your action
• action - send email

[Marta]

Thank you so much, I'll try! :D

[Marta]

I set up the automations yesterday but haven't tested them yet. I'll let you know.

[Jack Brickey]

Feel free to share a screenshot of your automation here if you have issues.

[Jack Brickey]

@Marta , to be clear you can do this natively w/o the need for addons.

[Marta]

JQL:

duedate >= now() AND duedate <= 1d AND statusCategory != Done AND assignee != null

Is this correct? :)

Hope my colleagues don't get upset with too many notifications XD

[Iryna Komarnitska_SaaSJet_]

My comment is here to get updated answers to this question

[Paul Stephens]

Sounds like something you might want to consider setting SLAs up for

[Marta]

Oh! I didn't realize we could set up SLAs for regular issues (I only think of SLAs for service tickets).

Can you set up SLAs for issues? I'll look into it