So I found an article in the Atlassian community from 2017 that provided a solution to stop internal customers from logging Support projects through the Create button in Jira, instead making them use the Portal to create issues. This works really well, but it has had a side effect:
In the specific JSM Portal I am building, I cannot see the Notifications for this specific project. I know it was caused by my other change as it gave me a generic warning when i made the change, but now that i have reverted it back, the Notification screen is still blank.
Hello @Phil Borrell,
Thank you for reaching out to Community!
I know it has been a while since you posted this question and I can see that our support team is helping you with this request.
Checking the ticket, I could see that this setting affected a lot your project and I got curious about this article.
I searched here, but maybe I’m using the wrong words because I didn’t find it.
Would you mind sharing with us the community article? I would like to take a look and test on my own site to check if the same issue will happen and to confirm if the steps are correct. Since it’s from 2017, many things changed in Jira, so it might not be valid anymore.
Thanks for the message @Dave Liao
I was also under the impression that 'Locking down the "Create Issues" permission wouldn't prevent someone from seeing a specific admin screen.'
Attached is a screenshot
This is a partial URL for that page: atlassian.net/plugins/servlet/project-config/KOS/notifications
@Phil Borrell - as a workaround, can you click "Summary" (in your project's settings), and see what Notification scheme is configured for your project? Try clicking into the scheme from there.
If that works (or not), it sounds like a bug you're experiencing where you can't get to the notifications scheme for your projects straightaway.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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