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Notification for REJECTED email log

Hi Guys,
We currently have several projects in Jira Service Desk.

The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at

is there a way to automatically forward a notification or this e-mail to another e-mail without discarding it?

We use Atlassian's email addresses and the cloud variant.

3 answers

0 votes
Jack Community Leader Jun 21, 2021

What does the failed message say in the email log? Why are the emails not resulting in tickets?

The problem is that the mails come from different mail addresses. Because we do not have the service desk portals public, invitations must be created or the domains added.

The problem is that Atlassian discards the message if it cannot assign the evening

0 votes
Daniel Ebers Community Leader Jun 26, 2021

Hi @Stefan Ringleb

from what I understand the problem is addressed and improvements are on its way:

Please, in any case, open the link and double check if the finding corresponds with what you are seeing. If so, you could click on "Start watching this issue" to get further update regarding its progress.

Please let us know here if this was understood in a wrong way so Community members have a chance to follow-up.


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