We currently have several projects in Jira Service Desk.
The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at
is there a way to automatically forward a notification or this e-mail to another e-mail without discarding it?
We use Atlassian's email addresses and the cloud variant.
from what I understand the problem is addressed and improvements are on its way:
Please, in any case, open the link and double check if the finding corresponds with what you are seeing. If so, you could click on "Start watching this issue" to get further update regarding its progress.
Please let us know here if this was understood in a wrong way so Community members have a chance to follow-up.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events