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We currently have several projects in Jira Service Desk.
The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at
is there a way to automatically forward a notification or this e-mail to another e-mail without discarding it?
We use Atlassian's email addresses and the cloud variant.
from what I understand the problem is addressed and improvements are on its way:
Please, in any case, open the link and double check if the finding corresponds with what you are seeing. If so, you could click on "Start watching this issue" to get further update regarding its progress.
Please let us know here if this was understood in a wrong way so Community members have a chance to follow-up.