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Notification Scheme changes

Notification Scheme changes

Hello how i should setup my custom notification scheme in JSD in order to exclude 'Organization' from mailing list?

Right now, i have several people in organization. If anyone creates a ticket or an agent do various actions - everyone in organization get emails about that.

I want to keep ability for people to view on a Help Portal issues raised by other members of that organization. Meanwhile emails are sent only to 2 people: an assignee and a reporter.

My project's current Notification Scheme looks like this:
Project Team (internal) - Notifications - Jira - M.png

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Answer accepted

@Alexey

You may need to change the notification template in Customer notification section in project settings. Please find the link for the same.

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More specifically, try disabling “organization added” if it is enabled.

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Like • Alexey likes this

Thanks guys, you both are correct! Problem solved

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Notification Scheme changes