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Notification Scheme changes

Hello how i should setup my custom notification scheme in JSD in order to exclude 'Organization' from mailing list?

Right now, i have several people in organization. If anyone creates a ticket or an agent do various actions - everyone in organization get emails about that.

I want to keep ability for people to view on a Help Portal issues raised by other members of that organization. Meanwhile emails are sent only to 2 people: an assignee and a reporter.

My project's current Notification Scheme looks like this:
Project Team (internal) - Notifications - Jira - M.png

 

1 answer

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1 vote
Answer accepted
Sandesh Shetty Community Leader Jan 05, 2021

@Alexey 

You may need to change the notification template in Customer notification section in project settings. Please find the link for the same.

Jack Community Leader Jan 05, 2021

More specifically, try disabling “organization added” if it is enabled. 

Like Alexey likes this

Thanks guys, you both are correct! Problem solved

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