Hey all! I just finished setting up a new Service Desk with our own notification Scheme.
Running through some tests, I have got my notifications to NOT notify me to my own changes. However when I transition a ticket I am still getting a notification. Can anyone assist in troubleshooting?
thanks. not sure. Based on your description, I'm not experiencing this. Can you look at the history tab on one of the issues you are seeing the notification on. Just trying to find the smoking-gun. I wonder if there is maybe some automation that runs when you transition the issue. Just wild guesses at this point. maybe you could share this detail in screenshots and I will see if anything strikes me.
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