Notificação indevida

[Felipe Ribeiro]

Chamados sendo compartilhados com clientes que não são da organização, mesmo com esse opção de compartilhamento desativada.

[Joseph Chung Yin]

@Felipe Ribeiro -

Can you provide more information on your ask?  So we can further assist you.

By default there are two areas in the JSM application that control sharing -

1) For each project via Project settings >> Customer permissions under the "Customer sharing " section.  Also refer to the following reference page - https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/

2) At the global level - Under Settings >> Products >> Jira Service Management section >> Configuration - One can control sharing requests with a customer's organization "Should new requests automatically be shared with a customer's organization?".. NOTE this change controls for the entire site behavior.

Hope this helps.

Best, Joseph Chung Yin

[Dave Rosenlund _Trundl_]

Oi, @Felipe Ribeiro 

You haven't shared enough information with the community for us to help you resolve this.

Could you please add additional details?

Best,

-dave