Hello @Trena Norcia,
Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support related to the same question and the issue was resolved.
It was caused by the Issue Security where it was preventing the ticket to show in the portal, which also causes the notification to not work as expected due to permissions.
I'm sharing this information here in case other community members face the same issue.
Regards,
Angélica
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