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So we are using Jira service desk
We have a few issue types default being Support
We want to have a few issue types to have separate workflows
When I change the Issue type to New feature or Lead the reporter does not receive the email while the Support one does
Any suggestions on why this is happening?
When you change issue type, do you also set the correct request type? Keep in mind that the latter will not change by itself and has to be done manually. Any ticket screenshot which you can share, will help us identifying the problem.