Hi
So we are using Jira service desk
We have a few issue types default being Support
We want to have a few issue types to have separate workflows
When I change the Issue type to New feature or Lead the reporter does not receive the email while the Support one does
Any suggestions on why this is happening?
When you change issue type, do you also set the correct request type? Keep in mind that the latter will not change by itself and has to be done manually. Any ticket screenshot which you can share, will help us identifying the problem.
Actually, customer notification is project based and apply all issue types. Please check this troubleshooting guide to identify the problem.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you for your time, much appreciated :))
I checked this and couldn't find any logical connection as to why it doesn't
It is just not being sent when there is a different issue type
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.