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Not all issue types send emails to reporter


So we are using Jira service desk

We have a few issue types default being Support

We want to have a few issue types to have separate workflows  

When I change the Issue type to New feature or Lead the reporter does not receive the email while the Support one does


Any suggestions on why this is happening? 




2 answers

Hi @Nina Bakhtadze 

When you change issue type, do you also set the correct request type? Keep in mind that the latter will not change by itself and has to be done manually. Any ticket screenshot which you can share, will help us identifying the problem.

0 votes
Tansu Akdeniz Community Leader Oct 13, 2021

Hi @Nina Bakhtadze 

Actually, customer notification is project based and apply all issue types. Please check this troubleshooting guide to identify the problem.

Hi @Tansu Akdeniz 

Thank you for your time, much appreciated :))

I checked this and couldn't find any logical connection as to why it doesn't

It is just not being sent when there is a different issue type 

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