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Not able to create ticket via mail


Incoming mail handler Test is successful but mail is not reflecting as ticket in Jira.


Please help  me with this. 


Thanks in advance for your great support.

2 answers

0 votes

You mention email handlers which implies you are looking at a Jira Software or Work Management project, not a Service Management one.  Jack has already said where to look for those.

For email handlers, you'll need to look at the configuration of the handler. by going to it in global administration.  There could be all sorts of things wrong with the route though, and you'll need to look at the whole thing - from "can this person send email to this email address" through what the handler is set up to do with incoming email, and then "does this user have the create issue permission in the target project"

0 votes
Jack Brickey Community Leader Aug 19, 2022

You mention "incoming mail handler", to be clear, for JSM, you configure the issues by email under Project settings > email requests. Can you provide more detail on your configuration of you email setup?

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