Not able to add new clients to a customer

[menno.jansma@proactis.com]

Hello jira fans, 

I have a question i hope someone can help me with. We use Jira servicedesk as a cloud application and have several organizations feeding us with their tickets. We now face an issue; when we try to add a new client to an existing organization, it says it 's not able to.. Error message is not clear. See below. Is there anybody who has encountered this? 

Error message: Something has gone wrong with your request. If symptoms persist contact your System Administrator.

[Mike Bowen · Accepted solution]

Hi menno.jansma@proactis.com 

That is very vague, could you if you don't mind include the steps you are taking and / or a screenshot of what you are doing. You can blur our sensitive customer info if you like! 

Seeing the error on the screen would also be useful.

-Mike

[menno.jansma@proactis.com]

Hi @Mike Bowen ,

Sorry, i created the attached screenshots. 

screenshots and 

Kind regards,

Menno  

[Harry Bob]

Hey menno.jansma@proactis.com

Have you tried getting the customer to register themselves through the Customer Portal? Then see if its been added once they've signed up.

Could be a workaround if you can't add them directly yourself

[menno.jansma@proactis.com]

@Harry Bob Thanks for the input. We do not allow clients to register themselves, so that is not an option.

However, this morning the issue no longer occured and could invite the client.. 

Problem solved,