No private issues should be allowed

Robin Weiß April 18, 2019

Hey,


we are running a JSD and we want to disable private issues.
Everybody should have to share the requests with his organisation. 

Do someone know how we can disable this button on the costumer portal?

 

Thanks a lot for your answers.

And happy easter.

 

2 answers

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 18, 2019

Hello Robin,

Currently, it's not possible to prevent private requests from being created by customers. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-4473
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

0 votes
Firas Amer October 10, 2019

Just voted for this issue, this has been requested by the customers. 

Alternatively could you please advise if it would it be possible for service desk agents to manually update the tickets and share it with the customer's organization?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2019

Hi Judit,

Yes, this field is available on the agent view and they can add the organization.

They can find the field on the right side of the ticket.

New issue view:

Screenshot 2019-10-11_11-22-01-051.png

Old issue view:

Screenshot 2019-10-11_11-22-43-325.png

Regards,
Angélica

Firas Amer October 12, 2019

Thanks Angélica. Will the other people in the same organization be notified once our service desk agent adds the organization to a ticket?

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 14, 2019

Yes, they will receive a notification informing them that the organization was added.

Screenshot 2019-10-14_11-12-34-116.png

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