After I migrated my service desk project from on premise to cloud, it's not sending email notifications when an agent add's a comment to a ticket.
I've validated that "Public comment added" is enabled under Customer Notifications.
In a newly created service management, notifications are send correctly. So it looks like a migration issue.
Hello @DATPROF ,
Some times user account get locked in Atlassian side. I recently seen some people not getting verification email. once they raises a support ticket to Atlassian. Atlassian Team is enabling those email id's at their end. Please try once by creating a support ticket.
Kagithala Babu Anvesh
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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