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No no email notification for Approvers

I have a "Request With Approval" issue type that uses  the "User Picker" type to populate the "Approver" field.  In most cases the value is filled with a Portal User and not a Agent.  I can't seem to get SD to send a notification email to a "Approver" if they are a Portal User.  It sends just fine if they are an Agent.   In the Notifications settings I have added the User Custom Field Value (Approvers) to both the "Issue Created" and "Generic Event" Event Types but can still not get SD to send a email notification to the email address defined for the Approver field.  

 

Capture1.JPGCapture2.JPG

1 answer

1 vote

Hi @John_Cockerham ,

There are two sets of Jira notifications, the ones you are working with are for internal users such as Agents. There is a specific notification that is sent to JSD Approvers in the Customer Notifications menu option, could you verify the approver notification is enabled?

Hello,

I believe this is set up correctly.  I don't see a place to enable/disable this.   I am assuming that by defining a notification for Approvers enables the notification?

Tks

Capture2 - Copy.JPGCapture1 - Copy.JPGI have attached a screen shot.

I am still having this problem.  Is there anymore suggestions for where to look?

This whole "Community" support thing rarely works.  I have had this question pending for two weeks.

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