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No email goes from Atlassian to customer

Issue:   A customer wanted access to the Jira Service Desk.  I have added them on of which Atlassian send him an email directly.  He mentions that he has not received the email and it is not even in junk items.

I have created a ticket on his behalf which he can respond to however how does he effectively log into the service desk (as a customer) and then raise any request (incidents)



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Hey Pre,

When you create a Customer Account, by default the user should get an email to setup their account. Although it is possible to suppress this notification. You should check your Customer Notification settings.

In this particular case, your customer will be able to reset their password via the “Forgot password” link on the portal login page.

I hope this helps,



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