We have several project with several notification schemmes. I think is correct.
We are recieving issues about the users because not all of them recieve an email notification according with the schemme defined to the project.
I see there are a personal configuration to decide, as a user, to activate the notifications instead of inheriting the global configurations.
We don´t want to tell any user to change his/her personal configuration to recieve all the notifications defined on the project notification schemme.
There's something we're missing that makes some users (asignee / request participant / responsible.... ect.) do not recieve notifications?
One thing you can always use is the notifications helper. This will tell you why or why not a user will receive an email for a specific trigger.
Other than that they could always be blocked on the system. If you test the rules themselves and they should be receiving them, you might ask a specific user to validate their personal settings.
If those are fine, we might need to escalate to Atlassian.
Thanks for the request, @Dirk Ronsmans I tried to use the notification helper to test why we have some problems but it do not work with many issues.
Some of the uses recieve notifications, others no. Testing with a particular isue I cannot see a request for a notification helper when I know the user recieved a mail.
I configured jira default notification schemme with all kind of users to notificate to test if the notifications arrive but theres no result.
Which other test can I do?
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events