Next-gen confusion?

Christopher Tucker October 7, 2020

Hi everyone!

I'm a newbie here, learning how to configure my Service Desk. Part of my issue is that I'm trying to manipulate the field layouts, but the classic layouts don't have the flexibility of the net gen layouts. So, my questions are these: 1)When will the next gen layouts come to Service Desk, and 2)how is the best way to configure the field layouts in Service Desk? The directions that I've been able to find aren't super intuitive... or am I just reading them wrong?

 

Thank you!

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 28, 2023

Hi @Christopher Tucker 

Currently on JSM the fields layout it's pretty ok. It came a long way since 2020.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events