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Next Action Due Date Pop-ups for the reporter/participants

Good Afternoon,

I am trying to get notifications on Service Desk(in worst case scenario Outlook notificaitons) for Assignee / Participants about Next Action Due Date for the ticket.

Could someone explain to me please the below?

1. How to set up Next Action Due Date? - I have done it on the 'Q' level and i can see the field, but cannot see that within the ticket where i could set it.

2. Once the above is done, how to generate manually or automate a notification popups for assignee and participants.

 

Can someone please advise?

Many Thanks

Tomasz 

1 answer

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Answer accepted
Tessa Tuteleers Community Leader Jan 13, 2021

Hi @Tomasz Bis , 

Check that the duedate-field is on all the used screens (create, edit and view). Depending on whether you are using the old or new view, you can find the field differently: 

  • old view: empty fields aren't shown on the view-screen. Edit the issue and fill out in the edit-screen. 
  • new view: you should find the -empty - duedate-field on the right column of the screen


Jira offers only e-mail notifications out of the box. You could look into Slack notifications or @mention the assignee based on the duedate using Automation for Jira, a pretty simple IFTT tool. 
There are some other notification apps in the marketplace available as well, but I have not tested any of them so cannot recommend. 

Hope this helps! 

- Tessa

Thank you Tessa

Sorry Tessa, i just tried that and cannot find the right rule.

I am also not sure how to create new rule to make it work based on next action due date.

I would like to get automated an email alert or Jira pop-up for the assignee based on Next Action Due Date.

For instance, If in a ticket Next Action Due Date is today, assignee would get some email notification or Jira pop-up as soon as he logs into Jira.

DO you have some demo how to automate that please?

Kind Regards

Tomasz

Could you advise please?

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