Newly created request types aren't available for email channel

[Dominik Appel]

I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu are project generated types available only - like 'report a bug'. None of my request types are shown.

What am I missing?

[Olga Videc · Accepted solution]

Hello @Dominik Appel 

This is a common problem, but here is the solution.

Go to your request type, your Customer request form should have a description added to it.

You cant associate request type without description filed, every email has description sometimes empty but it's there.

BR, Olga

[Dominik Appel]

Thank you very much, Olga!

At this end of the Jira world, I would never have thought of looking.

[Olga Videc]

Np, glad I could help ;)

BR, Olga

[Brian Brehart]

This worked for me too!

Cheers!