Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,506
Community Members
 
Community Events
165
Community Groups

Newly created request types aren't available for email channel

I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu are project generated types available only - like 'report a bug'. None of my request types are shown.

What am I missing?

1 answer

1 accepted

1 vote
Answer accepted
Olga Videc Community Leader Jun 04, 2020

Hello @Dominik Appel 

This is a common problem, but here is the solution.

Go to your request type, your Customer request form should have a description added to it.

You cant associate request type without description filed, every email has description sometimes empty but it's there.

Edit request type cloud.png

Edit request type cloud 2.png

BR, Olga

Thank you very much, Olga!

At this end of the Jira world, I would never have thought of looking.

Like Olga Videc likes this
Olga Videc Community Leader Jun 04, 2020

Np, glad I could help ;)

BR, Olga

This worked for me too!

Cheers!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you