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Newly created request types aren't available for email channel

I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu are project generated types available only - like 'report a bug'. None of my request types are shown.

What am I missing?

1 answer

1 accepted

1 vote
Answer accepted
Olga Videc Community Leader Jun 04, 2020

Hello @Dominik Appel 

This is a common problem, but here is the solution.

Go to your request type, your Customer request form should have a description added to it.

You cant associate request type without description filed, every email has description sometimes empty but it's there.

Edit request type cloud.png

Edit request type cloud 2.png

BR, Olga

Thank you very much, Olga!

At this end of the Jira world, I would never have thought of looking.

Like Olga Videc likes this
Olga Videc Community Leader Jun 04, 2020

Np, glad I could help ;)

BR, Olga

This worked for me too!


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