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New users getting their email address in the ${recipient.name}

Hi,

On the customer request created template, we have added ${recipient.name} which should take the user's name.

But for the new users, their email address shows up. How do we change/ update this? 

1 answer

0 votes

Hello @Cheggout Support,

Welcome to Atlassian Community!

When a customer account is created, their full name will be their email address until they finish the account creation or if a site admin edits the full name on Cog icon > User management > Jira Service Management.

Screen Shot 2021-07-13 at 15.25.35.png

Currently, it's not possible to add the full name at the moment the account is created by email or when an agent/admin invites them.

There are feature requests suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the features.

Kind regards,
Angélica

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