Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New users getting their email address in the ${}


On the customer request created template, we have added ${} which should take the user's name.

But for the new users, their email address shows up. How do we change/ update this? 

1 answer

0 votes

Hello @Cheggout Support,

Welcome to Atlassian Community!

When a customer account is created, their full name will be their email address until they finish the account creation or if a site admin edits the full name on Cog icon > User management > Jira Service Management.

Screen Shot 2021-07-13 at 15.25.35.png

Currently, it's not possible to add the full name at the moment the account is created by email or when an agent/admin invites them.

There are feature requests suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the features.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

138 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you