New request type is hidden from portal and has error when creating a new request.

Steven Ashton January 20, 2021

When creating a new request using a request type that is hidden form portal I get this error - Error The request type you are trying to view does not exist.

When I move the new request type to be visible in the portal it works ok. This is the same for an issue type that is used.

1 answer

0 votes
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2021

Hi @Steven Ashton 

Apparently, when you make a request type "hidden" in JSD, it's doing more than simply making it not shown on the list of request types.  It's actually prohibiting users from seeing the request type.

Steven Ashton January 20, 2021

Hi @Ajay _view26_ 

Is there a way to have the request type unhidden in the user portal but and only allow certain users to select it?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events