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New request type is hidden from portal and has error when creating a new request.

When creating a new request using a request type that is hidden form portal I get this error - Error The request type you are trying to view does not exist.

When I move the new request type to be visible in the portal it works ok. This is the same for an issue type that is used.

1 answer

0 votes
Ajay Solutions Partner Jan 20, 2021

Hi @Steven Ashton 

Apparently, when you make a request type "hidden" in JSD, it's doing more than simply making it not shown on the list of request types.  It's actually prohibiting users from seeing the request type.

Hi @Ajay 

Is there a way to have the request type unhidden in the user portal but and only allow certain users to select it?

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