Go to the project settings and look for the portals "channels", one of these is the email channel, if you go into there you can turn it off, or change the email address so that your users would be sending to an unused email.
I would strongly recommend warning all your email users that you are going to turn it off and require portal usage.
If you truly want to prevent email creation that has been operational before I would do the following:
Thanks Jack. This is good to know.
However to be honest I am pretty sure the uptime for Jira Service Desk is very high so potentially I could take the risk. However I will think about this.
We have phone support but trying to eliminate that. Now a days a lot of customer prefer logging via the portal.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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