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New Tickets Bold or highlighted

Is it possible, when a new ticket enters the queue, as well as during a re-open and when the user replies to his ticket, that this ticket is then marked BOLD or highlighted in the queue? That way you can see immediately that something is up to date.

1 answer

Hi @Oscar Ortiz 

No, this can't be done out of the box. However you could sort your queue by using the updated field. This way you will have all new updated issues on top.

Hi Alex, thx for response!


So we have not an option for see with one shot eye a new ticket/updated ticket?


You now what I mean? Its like how in Service Desk Plus Ticketing Tool for example...

Yes, I know what you mean, but unfortunately there isn't anything. Another thing you could do is create a queue with the most recent updated tickets. This queue will be dynamic.

You could also vote and watch these issues:

@Oscar Ortiz if you agree, kindly mark this answer as accepted, in order to help other people in the community to find the right answers. Thank you!

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