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New Request Type not available in a Service Request to change to

I have added a new Request Type and it is available in the Portal.

Project Settingsimage.png



However it is not available on the Service Requests to change the Request Type. What am I missing?? Additional question, can I change the order in the Project Settings? (first screenshot)

Service Request Ticket


1 answer

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Answer accepted
Mikael Sandberg Community Leader Jan 08, 2021

Hi @Christine Fowkes,

Welcome to Atlassian Community!

Is the new request type using the same issue type as the other ones? If it is assigned to a different issue type then for example Get IT Help you will not see it in the request type list.

I figured it out. I forgot to change it from Task to the appropriate Request Type in the Workflow options when setting up a New Request Type.


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