I have added a new Request Type and it is available in the Portal.
However it is not available on the Service Requests to change the Request Type. What am I missing?? Additional question, can I change the order in the Project Settings? (first screenshot)
Service Request Ticket
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Is the new request type using the same issue type as the other ones? If it is assigned to a different issue type then for example Get IT Help you will not see it in the request type list.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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