I know that with the new configuration of the issue view, the custom fields that appear in the user portal are displayed in the details view, but is there any way to configure the fields that we want to appear in this section? In some request types the fields that appear in the Customer request form are important at the beginning of the ticket management, but in the later states they lose importance, being more important the fields filled in by the agents.
Can the fields that appear in this section be modified without having to add them to the user portal?
Thanks for your answer, what I want is to know if there is any way to configure the custom fields that appear in the details section. To give an example, I would like to remove from this section the custom fields "Email de contacto", "Teléfono", "Departamento" (which are the ones that appear in the user portal to create a ticket) and add the custom fields "Año" "Mes","Plataforma" without having to add these fields to the user portal (which are fields that the agent must fill out).
What I want to know is if I can configure the new issue view to see in the details section the custom fields that I select and not those of the customer portal?
As it happens with the "old" issue view, where I can choose the custom fields I want in each Tab and I'm don't have to put the custom fields that are in the user portal.
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