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New Issue View - comment sort came and went?

The new issue view was missing the ability to sort comments so the newest were at the top. However, this functionality was provided a couple of days ago to my great joy, only to appear to have gone again today?

Has anyone else experienced this?  What's the status with this as I'll need to inform by users as it's very confusing at the moment.

6 answers


[UPDATED 8/4/2021]

The background issue that made us stop releasing this feature is still not 100% solved, so the roll-out didn't restart yet.

This was already mentioned in the last status update on JRACLOUD-73076:

Due to an issue that prevented some customers from being able to mention other users, we had to temporary disable the option to sort the comments in the new issue view. We are continuing to investigate this issue. We will provide updates as they are available via this issue record.


As well as in the status-page for Jira Core, Jira Software and Jira Service Management:


Please follow JRACLOUD-73076 or subscribe to the status page incident for updates:




valelinn I'm New Here Apr 05, 2021

Hi Dario,

Thanks for the information and the link.  Unfortunately, I'm still not seeing the option in Chrome 89 or Firefox 85 on Windows.

I tried clearing incognito mode, so it's not a cache/cookies issue.  Any guidance would be appreciated.


Like Dario B likes this
Dario B Atlassian Team Apr 06, 2021

Thanks for your message @valelinn . I have updated the status since the issue is indeed still ongoing. 

First positive change in Jira interface in ... forever ... and they take it away.  Completely in line with universally poor Atlassian customer responsiveness.

Same here... :(

Na je velký problém. Je na velký problém.

Řazení od nejnovějších po starších

je velmi nutné.

Podle datumu od nového ke staršímu, nutné.

Hubert Jašek


Profesionální tip: stisknutím M.

Nechť existuje například

Profesionální tip: stisk T jako třídění


Translation CZ <=> English is very Bad.

Hubert Jašek

0 votes
valelinn I'm New Here Apr 01, 2021

I'm with you.  I'm missing it already.  Atlassian, if you're listening, please bring it back.

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