Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New Customer after signup goes to Standard Portal and not to Customized Portal


I have a JSD - Cloud Version and have integrated with Refined to create customized portals. But i am noticing that after a new customer signup, it goes to the standard portal and not to the customized portal.

Am i missing something here ?


1 answer

Hi Israth,

Raj from Refined here.

This is indeed a limitation with our product, such that the signup process and first time users redirection does default to the standard JSD site, and we do not have a way to keep it on the Refined site at this point in time. We have an internal ticket for our team to investigate how we can improve this going forward, however as of now I’m afraid there is no workaround we can offer other than informing and redirecting your customers manually to the Refined portal after they sign up. Not the smoothest solution, but it is what it is at this point.

Feel free to reach out to us via if you have any more questions for us!

Well that does not sound good at all. Do you have an ETA as to when you plan this to be rolled out ?

In the meantime, is there a way where i could create the JSD Customer Portal credentials for the customer as follows:

U/N :  username

Password: psswrd123

Link : <link to the Customized Portal>


In this way i create the credentials and indicate what page to log into...

Hi Israth, 

As you've currently got an open ticket with us regarding the same on our helpcenter, I'll continue responding to your questions on the ticket.



Hi . any update on this? Im still encountering the same issue.


Hi @Lee Reyes

We've got an open ticket with Atlassian regarding this, since it is tricky to solve from our side. Feel free to add your vote/watch the ticket here:

Feel free to reach out to our support should you have any more questions for us:

Best regards, Raj Sehmi (Refined)

hi @Raj Sehmi _Refined_ , thanks for this. it seems it will still take a while before there can be a chance to solve the issue. :D 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,608 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you