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Need to set up email to service desk project using our company email

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine. 

But the default email address goes to a name that includes the project key and atlassian.net. All well and good but we'd like users to have one that says, e.g, HRhelpdesk@companyname.com. 

Can you point me in the right direction on this one? 

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Liam Green Community Leader Nov 19, 2020

Hi @Jim Stewart 

The below guide should talk you through it:

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

If you have any issues or queries, drop a comment below.

Hope that helps,

Regards, Liam

Yes, well, it helps me know that I've gotta get IT involved. Thanks. 

Like Liam Green likes this
Liam Green Community Leader Nov 19, 2020

Glad you managed to move forward with it

Well, more like punted it to someone else. If we're messing with an in-production email system, that one's outta my hands. The best I can do is provide them with the informatin that you gave me and let them have at it. 

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