Need to set up email to service desk project using our company email

[Jim Stewart]

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine. 

But the default email address goes to a name that includes the project key and atlassian.net. All well and good but we'd like users to have one that says, e.g, HRhelpdesk@companyname.com. 

Can you point me in the right direction on this one? 

[Liam Green · Accepted solution]

Hi @Jim Stewart 

The below guide should talk you through it:

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

If you have any issues or queries, drop a comment below.

Hope that helps,

Regards, Liam

[Jim Stewart]

Yes, well, it helps me know that I've gotta get IT involved. Thanks. 

[Liam Green]

Glad you managed to move forward with it

[Jim Stewart]

Well, more like punted it to someone else. If we're messing with an in-production email system, that one's outta my hands. The best I can do is provide them with the informatin that you gave me and let them have at it. 

[PHC Admin]

Atlassian's products are clearly no longer useful to small businesses. You need to have a paid IT person or team just to wade through the mess of document and lack of support to make this stuff actually work.